Terms of service

OVERVIEW
This website is operated by Auraloa. Throughout the site, the terms "we", "us" and "our" refer to Auraloa. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions ("Terms of Service"). If you do not agree to these terms, please do not use this website or purchase from our store.

1. GENERAL CONDITIONS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or country of residence, or that you have given us your consent to allow any of your minor dependents to use this site. We reserve the right to refuse service to anyone for any reason at any time. We may update these Terms of Service from time to time; the most current version will always be posted on this page, and continued use of the site constitutes acceptance of any changes.

2. PRODUCTS
Our products are comfort and relaxation devices intended for general home wellness use. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition. Always read and follow the included instructions before use. If you have any health concerns, are pregnant, use an implanted electronic device such as a pacemaker, or are under a doctor's care, consult a qualified professional before using the product. Discontinue use if you experience discomfort.

3. ACCURACY OF INFORMATION
We work hard to keep product descriptions, images, and pricing accurate, but we do not warrant that all content on this site is error-free. Colors and appearance may vary slightly depending on your display. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice, including after an order has been submitted.

4. PRICES, PROMOTIONS & PAYMENT
All prices are displayed in the store's currency and may change at any time without notice. Promotional pricing, discounts, and free gifts are offered at our discretion and may be modified or ended at any time. Payment is collected at the time of purchase through our secure checkout. We reserve the right to refuse or cancel any order, including in cases of suspected fraud or pricing errors; if payment was already taken for a cancelled order, it will be refunded in full.

5. SHIPPING & DELIVERY
Orders are typically dispatched within 24 hours on business days, and estimated delivery times are shown at checkout and on our site. Delivery estimates are provided in good faith but are not guaranteed, as carrier delays can occur. All orders include tracking. Risk of loss passes to you upon delivery; however, if a package is confirmed lost in transit, we will replace it or refund you in accordance with our Return & Refund Policy.

6. RETURNS & REFUNDS
Purchases are covered by our 30-day money-back guarantee as described in our Return & Refund Policy, which forms part of these Terms of Service.

7. INTELLECTUAL PROPERTY
All content on this site — including text, images, graphics, logos, and page design — is the property of Auraloa and may not be copied, reproduced, or used for commercial purposes without our written permission.

8. USER CONDUCT
You agree not to use this site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to infringe upon our intellectual property or that of others, to submit false or misleading information, or to upload viruses or any other malicious code. We reserve the right to terminate your use of the site for violating any prohibited uses.

9. THIRD-PARTY LINKS & TOOLS
Our site may include links to third-party websites or tools that we do not control. We are not responsible for the content or accuracy of third-party sites and provide such links without any warranty. Complaints or questions regarding third-party sites should be directed to the third party.

10. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Auraloa shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the site or products purchased through it. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim. Nothing in these terms limits any rights you have under applicable consumer protection laws.

11. INDEMNIFICATION
You agree to indemnify and hold harmless Auraloa and its owners, employees, and partners from any claim or demand arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

12. SEVERABILITY
If any provision of these Terms of Service is found to be unlawful or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.

13. GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which Auraloa operates, without regard to conflict of law principles.

14. CONTACT INFORMATION
Questions about these Terms of Service can be sent to us at Auraloa@outlook.com.