Refund policy

RETURN & REFUND POLICY

At Auraloa, we stand behind every product we ship. If you're not completely satisfied with your purchase, we'll make it right.

30-DAY MONEY-BACK GUARANTEE
Every order is covered by our 30-day money-back guarantee. If you're not satisfied for any reason within 30 days of receiving your order, contact us and we'll issue a full refund — no hoops, no hassle.

HOW TO START A RETURN
Email us at Auraloa@outlook.com with your order number and a short note about why you'd like to return your item. We'll reply within 1–2 business days with return instructions. Please do not send your purchase back without contacting us first.

RETURN CONDITIONS
- Returns must be requested within 30 days of the delivery date.
- Items should be returned in their original packaging where possible, with all included accessories (charging cable, hand pump, extension pad, and manual).
- Please include your order number or confirmation email details with your return so we can match it to your purchase.

REFUNDS
Once your return is received and inspected, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, email us at Auraloa@outlook.com within 7 days of delivery with a photo of the item and packaging. We'll send a free replacement or issue a full refund — whichever you prefer. You will not be asked to cover any costs for our mistake.

LOST OR UNDELIVERED PACKAGES
All orders ship with tracking. If your tracking shows no movement for more than 5 business days, or your package is marked delivered but hasn't arrived, contact us and we'll investigate with the carrier and resolve it — including a replacement or refund where the package is confirmed lost.

EXCHANGES
The fastest way to exchange an item is to request a return for the item you have and place a new order for the item you want once your return is approved.

LATE OR MISSING REFUNDS
If you haven't received your refund after 10 business days, first check with your bank or card provider, as processing times vary. If it still hasn't arrived, contact us at Auraloa@outlook.com and we'll follow it up right away.

QUESTIONS
For any questions about returns or refunds, contact us at Auraloa@outlook.com.