Privacy policy

This Privacy Policy describes how Auraloa ("we", "us", or "our") collects, uses, and shares your personal information when you visit auraloa.net or make a purchase from our store. By using our site, you agree to the practices described below.

1. INFORMATION WE COLLECT

Information you give us
When you place an order, contact us, or sign up for our emails, you may provide: your name, email address, shipping and billing address, phone number, and payment details. Payment card details are processed securely by our payment providers and are never stored on our servers.

Information collected automatically
When you visit our site, we automatically collect certain information about your device and browsing activity, including your IP address, browser type and version, time zone and general location (country/region), the pages you view, the links you click, and the site or advertisement that referred you. We collect this using cookies, pixels, and similar technologies.

2. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate the site, remember your cart, understand how visitors use our store, and measure the performance of our advertising. This includes third-party tools such as Shopify analytics and advertising pixels from platforms like Meta (Facebook and Instagram) and TikTok, which may set their own cookies.

Most browsers let you refuse or delete cookies through their settings. Please note that disabling cookies may affect how parts of our store function, such as your shopping cart. Where required by law, we request your consent before setting non-essential cookies.

3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process, fulfill, and deliver your orders, and send order confirmations and shipping updates
- Respond to your questions and provide customer support
- Process returns and refunds
- Send marketing emails, where you have opted in
- Measure and improve our advertising, website performance, and product range
- Detect and prevent fraud, abuse, and other unlawful activity
- Comply with our legal obligations

4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We share it only with parties who help us run our business, including:
- Shopify, which powers our online store
- Payment processors, who handle transactions securely
- Shipping carriers and fulfillment partners, who deliver your order
- Email and marketing platforms, where you have subscribed
- Advertising and analytics providers, such as Meta and Google, to measure and improve our ads

We may also disclose your information where required by law, to respond to a lawful request from authorities, or to protect our rights.

Note that some advertising and analytics activity may be considered "sharing" or "selling" of personal information under certain state privacy laws, such as those in California. You can opt out as described in Section 7.

5. INTERNATIONAL TRANSFERS
Your information may be stored and processed in countries outside your own, including the United States. Where required, we rely on appropriate safeguards for these transfers, such as Standard Contractual Clauses.

6. DATA RETENTION
We keep your order information for our records unless and until you ask us to delete it, and for as long as necessary to meet our legal, accounting, and reporting obligations.

7. YOUR RIGHTS AND CHOICES
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, to object to or restrict certain processing, and to opt out of targeted advertising or the sale/sharing of your data. Residents of the EEA and UK have these rights under the GDPR; residents of California and other US states have comparable rights under state law.

To make a request, email us at Auraloa@outlook.com. We will respond within the time frame required by law and will not discriminate against you for exercising your rights.

You can unsubscribe from marketing emails at any time using the unsubscribe link at the bottom of any email, or by contacting us.

8. DATA SECURITY
We take reasonable measures to protect your personal information, including secure checkout and encryption in transit. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. CHILDREN'S PRIVACY
Our store is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us and we will delete it.

10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The updated version will be posted on this page with a revised date.

11. CONTACT US
For questions about this Privacy Policy or how we handle your information, contact us at Auraloa@outlook.com.